New Utilities White Paper: The Changing Billing Landscape and Billing Presentment

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Summary

Stuart Ravens, Principal Alanalyst Energy & Sustainability Technology at Ovum, looks at the impact of the smart meter on customer satisfaction and how advanced bill presentment helps utilities to manage this before, during and after smart meter deployments.

Ravens recommends utilities exploit their principal communication channel by investing in bill presentment to minimise impact on cost to serve, better manage the complexity of smart meter billing and improve both marketing and presentation through personalisation.

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If you are planning the implementation of the smart meter in your organisation perhaps you would like to take a minute to answer two short questions?